Privacy Policy
Introduction and Our Commitment
Sierra Frontier Medical Resources is deeply committed to protecting the privacy and confidentiality of your personal and health information. We understand that your medical data is highly sensitive, and we respect your right to control how it is collected and used.
This Privacy Policy is designed to inform you about our practices regarding the information we collect from patients, customers, and visitors through our services, facility, and website (collectively, "the Services"). By using our Services, you acknowledge that you have reviewed and agree to the terms of this Policy. Our primary purpose in collecting your information is to ensure the highest standard of medical care while maintaining compliance with applicable privacy laws.
Information We Collect
To provide you with quality medical care and manage our essential operations, Sierra Frontier Medical Resources collects different types of information.
1. Personal and Health Information (PHI)
We collect Protected Health Information (PHI) directly from you when you register as a patient, schedule an appointment, or receive care. This information is necessary for diagnosis, treatment, and billing. This may include:
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Identifiers: Name, address, phone number, email address, date of birth, and patient ID number.
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Medical Details: Medical history, symptoms, diagnoses, test results, treatment plans, prescriptions, and specialist reports.
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Payment & Insurance: Insurance carrier details, policy numbers, and billing information necessary for payment processing.
2. Information Collected Automatically
When you interact with our website or digital services, we may automatically collect certain technical data to improve your experience and the security of our site. This information is generally non-personal but may include:
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Usage Data: Your IP address, browser type, pages viewed, time spent on the site, and the site you visited before ours.
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Cookies and Tracking: We use cookies (small data files stored on your device) to enhance navigation, analyze website traffic, and maintain login sessions, which helps us provide a better online experience.
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How We Use and Share Your Information
1. Primary Uses of Your Information
We use your personal and health information (PHI) primarily for the following core purposes:
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Treatment: We use your PHI to provide, manage, and coordinate your medical care, including consultations, diagnosis, treatment, and referrals to other healthcare providers.
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Payment: We use your PHI to bill and collect payment for the services we provide. This includes submitting claims to your insurance company or third-party payers, determining eligibility for coverage, and handling related billing inquiries.
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Healthcare Operations: We use your PHI to run our organization efficiently. This includes activities like improving the quality of our care, training staff, evaluating the performance of our team, and managing our internal systems.
2. Disclosures to Third Parties
We will only share your information with others under specific, legally permitted circumstances:
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Required by Law: We disclose information when legally required to do so, such as in response to a court order, subpoena, or to comply with public health reporting (e.g., reporting contagious diseases).
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Business Associates: We may share information with trusted business partners (such as our IT providers, cloud storage vendors, or billing companies) who assist us in performing our functions. These partners are required by contract to protect the confidentiality and security of your information.
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Serious Threat to Health or Safety: We may use or disclose your PHI to prevent a serious threat to the health or safety of you, the public, or another person.
Questions and Contact Information
If you have any questions about this Privacy Policy, our practices, or how we handle your information, please contact us at:
Organization Name: Sierra Frontier Medical Resources
Mailing Address: P.O. Box 393, Downieville, CA 95936
Email Address: sonya@sierrafrontier.org
Phone Number: 530-289-3654